Terms of Service

All Toogether Ltd, company number 14775309, registered in England and Wales at Jactin House, 24 Hood Street, Manchester M4 6WX. We are an employee benefits firm; the free wellbeing platform is provided by us as a software service.

2.1 The service is a workplace wellbeing platform: a short welcome survey when a member first joins (about two minutes; every section beyond the first is optional), then a fortnightly check-in of three questions taking under a minute; anonymous organisation-level results for the organisation, only ever shown as averages of five or more people; and signposting members to support, including support their organisation already provides.

2.2 It is free. There is no card, no trial period, and no automatic conversion to a paid product. We fund the platform through our regulated benefits broking business, which organisations may choose to use or not; using the free platform creates no obligation to.

3.1 We never show an organisation the individual answers of its people. Results are only ever presented as aggregates of five or more respondents, and this floor is enforced in our database, not by a configurable setting.

3.2 This clause overrides anything else in these terms. No instruction from an account holder can require us to disclose an individual member's responses.

4.1 Account holders must be authorised to act for their organisation and must provide accurate information. One organisation per work-email domain: the first account for a domain establishes the organisation, and later signups on that domain are directed to join it by invitation from the account holder.

4.2 Account holders are responsible for keeping their roster accurate and for the acts of the administrators they appoint.

4.3 Members join by invitation or join link from their organisation. Membership is at the organisation's instruction; participation in the check-in is always voluntary for the individual member.

As an account holder you confirm that your organisation:

• has a lawful basis for the workforce data it loads or instructs us to process;
• has told its people about the platform using a privacy notice (we provide a template);
• will not attempt to identify individual respondents, combine aggregates to narrow groups below the floor, or pressure members to participate;
• will use results for supporting its people, not for performance management of individuals.

Breach of the third or fourth point is grounds for suspension or termination.

6.1 The platform is not a medical device, does not provide medical or clinical advice, and does not diagnose any condition. Signposting points members to support that exists; it is not treatment and not a crisis service. Members in crisis should contact emergency services or a crisis line.

6.2 The platform does not make your organisation compliant with any law or standard, and we make no such claim. It produces information an organisation may choose to use in meeting its own obligations, which remain its own.

No unlawful use, no attempts to breach security or the anonymity floor, no reselling or white-labelling the free service, no scraping, no loading data about people who are not your workforce. We may suspend accounts that put other users or the service at risk.

8.1 Our Privacy Policy explains what we process and why. For workforce data within an organisation's account, the organisation is controller and we process on its behalf; our data processing terms are incorporated into these terms for business use and are available on request.

8.2 Research is never bundled into these terms. If we invite members to contribute to research, that happens through a separate, optional, individual consent, invisible to employers, and declining has no effect on the service.

The platform, its content and our marks are ours or our licensors'. Your data is yours. You grant us the licence needed to operate the service, including producing anonymised aggregate statistics that no longer identify any person or single organisation.

The free service is provided with reasonable skill and care but without guaranteed availability. We may change it, and may withdraw it or any feature with at least 60 days' notice, during which export remains available. We will not remove the anonymity commitment (clause 3) by amendment for data already collected.

Either side may close the account at any time. Account holders can export their organisation's data before closing; after termination we delete personal data after 30 days except where law requires longer, as described in the Privacy Policy.

12.1 Nothing limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

12.2 Otherwise, for a free service, each party's total liability is capped at £1,000 and neither party is liable for indirect or consequential loss, loss of profit or loss of data beyond restoration from our then-current backup.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If a clause is unenforceable the rest stand. We may update these terms with 30 days' notice for material changes; continued use after notice is acceptance. Notices go to the account holder's email.