Terms of Service

All Toogether Ltd, company number 14775309, registered in England and Wales at Jactin House, 24 Hood Street, Manchester M4 6WX. We are an employee benefits firm; the free wellbeing platform is provided by us as a software service.

2.1 The free service gives an organisation's people: a short welcome survey and a fortnightly check-in of three questions taking under a minute, with organisation-level results shown only as averages of five or more people; signposting to support, including support their organisation already provides; a Shop of discounts from brands; offers the organisation chooses to switch on, such as cycle to work; the organisation's own perks; and a way to thank colleagues. The organisation chooses which of these its people see.

2.2 It is free. There is no card, no trial period, and no automatic conversion to a paid product. We fund it in two ways: some brands in the Shop pay us a commission when someone buys through it, and our regulated benefits broking business, which organisations may choose to use or not. Using the free service creates no obligation to buy anything from us. Paid products, such as running HR on the platform, are separate and only start if an account holder chooses one.

3.1 We never show an organisation the individual answers of its people. Results are only ever presented as aggregates of five or more respondents, and this floor is enforced in our database, not by a configurable setting.

3.2 This clause overrides anything else in these terms. No instruction from an account holder can require us to disclose an individual member's responses.

4.1 Account holders must be authorised to act for their organisation, must sign up with a work email address at that organisation, and must provide accurate information. One organisation per work-email domain: the first account for a domain establishes the organisation. Later sign-ups on that domain cannot start another organisation; they join the existing one by invitation, by join link, or by their work email if the account holder has switched that on (4.3).

4.2 Account holders are responsible for keeping their roster accurate and for the acts of the administrators they appoint.

4.3 Members join by invitation, by a join link from their organisation, or, where the account holder has switched it on, by signing in with a verified work email at the organisation's domain. Membership is at the organisation's instruction; participation in the check-in is always voluntary for the individual member.

As an account holder you confirm that your organisation:

• has a lawful basis for the workforce data it loads or instructs us to process;
• has told its people about the platform using a privacy notice (we provide a template);
• will not attempt to identify individual respondents, combine aggregates to narrow groups below the floor, or pressure members to participate;
• will use results for supporting its people, not for performance management of individuals;
• keeps join links to its own people, and removes anyone who joins who is not part of its workforce;
• if it switches on joining by work email, confirms that people with an email at its domain are its workforce.

Breach of the third or fourth point is grounds for suspension or termination.

6.1 The platform is not a medical device, does not provide medical or clinical advice, and does not diagnose any condition. Signposting points members to support that exists; it is not treatment and not a crisis service. Members in crisis should contact emergency services or a crisis line.

6.2 The platform does not make your organisation compliant with any law or standard, and we make no such claim. It produces information an organisation may choose to use in meeting its own obligations, which remain its own.

6A.1 Brands in the Shop and providers of offers sell to members directly. Any purchase or agreement is between the member and the brand or provider, on their terms. We are not the seller, do not handle the money, and are not responsible for the goods, services or deals, which brands may change or end at any time.

6A.2 The Shop is only for signed-in members of an organisation. Members must not share discount codes or Shop links outside their organisation.

6A.3 Some categories are never in the Shop: gambling, alcohol, tobacco and vaping, payday credit, loans and credit cards, insurance, crypto, adult content and pharmaceuticals. We can remove any brand at any time.

6A.4 Offers that involve salary sacrifice only change a member's pay if the member chooses the offer and signs up for it, under an agreement between the member, their organisation and the provider.

6A.5 Perks an organisation lists are the organisation's own. The organisation is responsible for describing them accurately and for providing them.

6B.1 Members can send a thank-you to a colleague, which colleagues in the organisation can see. Thank-yous carry no money or rewards on the free service.

6B.2 Members must not post anything unlawful, abusive, discriminatory or confidential. The account holder can remove a thank-you, and so can we.

6C.1 If an organisation switches on rewards, its members can earn coins and turn them into retailer gift cards. Coins are not money, have no cash value and cannot be exchanged for cash. Rewards are given in addition to pay; they never replace or form part of anyone's wages or salary.

6C.2 Gift cards are supplied and sent by Tremendous, our gift card partner. By switching on rewards, the account holder authorises us to set up and operate a Tremendous account in the organisation's name, and to order gift cards from it on the organisation's behalf.

6C.3 The organisation pays money into its own Tremendous account. That balance belongs to the organisation and is held by Tremendous; we never hold it. Rewards depend on Tremendous, which may change or end its service. If it does, the balance remains the organisation's, and we will help the organisation reach its Tremendous account directly.

6C.4 Gift cards are emailed to the member. A card that is not claimed is lost 12 months after it is sent, under Tremendous's terms.

6C.5 The organisation is responsible for the tax treatment of the rewards it funds and should confirm it with its own advisers. We do not give tax advice.

6C.6 We may decline to switch on rewards for an organisation, or switch them off, including where Tremendous's rules on which customers it serves do not allow it.

No unlawful use, no attempts to breach security or the anonymity floor, no reselling or white-labelling the free service, no scraping, no loading data about people who are not your workforce, no sharing Shop discount codes or links outside your organisation. We may suspend accounts that put other users or the service at risk.

8.1 Our Privacy Policy explains what we process and why. For workforce data within an organisation's account, the organisation is controller and we process on its behalf; our data processing terms are incorporated into these terms for business use and are available on request.

8.2 Research is never bundled into these terms. If we invite members to contribute to research, that happens through a separate, optional, individual consent, invisible to employers, and declining has no effect on the service.

The platform, its content and our marks are ours or our licensors'. Your data is yours. You grant us the licence needed to operate the service, including producing anonymised aggregate statistics that no longer identify any person or single organisation.

The free service is provided with reasonable skill and care but without guaranteed availability. We may change it, and may withdraw it or any feature with at least 60 days' notice, during which export remains available. We will not remove the anonymity commitment (clause 3) by amendment for data already collected.

Either side may close the account at any time. Account holders can export their organisation's data before closing; after termination we delete personal data after 30 days except where law requires longer, as described in the Privacy Policy.

12.1 Nothing limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

12.2 Otherwise, for a free service, each party's total liability is capped at £1,000 and neither party is liable for indirect or consequential loss, loss of profit or loss of data beyond restoration from our then-current backup.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If a clause is unenforceable the rest stand. We may update these terms with 30 days' notice for material changes; continued use after notice is acceptance. Notices go to the account holder's email.